04Sep2018

Troubleshoot: Fatal or Class SYW... not found error

Information
First published April 27, 2017
2752 hits - No rating

The issue

It's been reported a few times that suddenly, after an update, fatal errors or Class not found errors can occur when accessing an extension or a page hosting a Simplify Your Web extension.

Although a major issue (since it may crash the site on some pages), it is easily fixable.

29Jun2018

Troubleshoot missing styles and scripts (access permissions errors)

Information
First published October 13, 2015
3996 hits - No rating
For:
Any Simplify Your Web extension that has an output display

After installing any of the Simplify Your Web extensions (or after moving the site to a different server with different settings), some users may experience issues with the extension's HTML output. No matter the setup, the output does not look anything like any of the demos or screenshots that the user has seen...

Feelings of disappointment occur (it should work from the start, right?). What is really happening?

This tutorial will help you diagnose the issue (or confirm it) and guide you to help you fix it.

13Jan2018

Troubleshoot: I don't see changes in the output no matter the parameters I set

Information
First published October 13, 2015
1994 hits - No rating
For:
Any Simplify Your Web extension that has an output display

After installing an extension, no matter what you are trying to do, no matter the parameters you set, the output does not come out right. You can see pictures but no text for instance.

What is happening? You may experience a file access permission error on the stylesheets used by the extension.

Find out how to diagnose and ways you can fix these issues at Troubleshoot Missing Styles And Scripts (Access Permissions Errors).

02Feb2017

How to override the appearance of elements in an extension output

Information
First published May 11, 2016
3465 hits -

No matter how flexible an extension is, there always comes a time where, now that the functionality is in place, the output is not quite an exact match to the original design.

There are many ways to overcome design issues in Joomla, all mostly involving overrides. When the layout is considerably different, a template override may be in order but for simple changes (like the color of a title for instance), additional CSS code may just be the way to go.

02Feb2017

Troubleshoot blank screen after installing/updating an extension

Information
First published April 08, 2016
2813 hits -
For:
Any Simplify Your Web extension that relies on the lib_syw external library

Once in a while users come across a blank screen on the public side of their website. Rarely they may have the same experience on some administrator console pages.

While this could be a bug introduced by the latest extension update, it actually is most likely an issue with the external library that is necessary for most of our extensions to work.

Subcategories

This set of articles have been created in order to increase people's awareness about the Simplify Your Web products.
It is aiming to show how those products can be used and point out not-so-well-known functionality.